USE THIS COMPANY!! Our AC stopped working over this last weekend. It is 15 yrs old and we thought “oh no” we’re gonna need a new unit. Also, we had it serviced a few years back and the repairman kept racking up the charges and stayed for over 7 hrs the night before our daughter’s wedding but said it was good to go for years! We were not happy. So this time around I was going to do some major research to have a better experience.
I read Google reviews and skimmed through the websites of several companies. There’s were a bunch of HVAC companies, some with hundreds or even thousands of reviews of 4.2-4.8 stars with good and bad comments. Then I came across a local company, Ameritrue, which had 5.0-star reviews from all reviews. Everyone seemed extremely satisfied. And commented on their honest work, not overcharging, explaining choices, not overselling, and doing a really great job. I was sold.
I called them hoping that we could get in because our home was now 80°. They had an opening earlier that day but my husband and I were both working but my married daughter was able to come over. The repairman showed up on time, knowing that my daughter needed to be gone a few hours later. He diagnosed what he thought was the problem and called me with the amount.
I okayed the services and he went about repairing it after he got in there he realized that the part that he had repaired wasn’t fixing the problem and that it did indeed need a new motor. The repairman called apologizing that he hates to give a bid and then have to come back and tell you that something else is wrong. He was hoping that this would be the fix so he gave us a big discount on the fan.
After we talked about that the unit was still good to keep going for years, I okayed the fan replacement. He replaced it and the unit started to work. After a couple of hours, I noticed the house still wasn’t cooling down. I called back the secretary who called the repairman to come back, he was there within half an hour and took a look at things. With the replacement of the new fan motor, it needed a separate capacitor to run the fan. He installed this at no charge along with not charging for the Freon as well.
He warrantied all the work and parts and also said if the unit stopped working with this same problem and we needed a new one he would put all money we had just paid towards the new unit. The secretary did text us several times throughout the process with updates and questions and also contacted us the next morning to see how the unit was working. Overall I was impressed. I felt like they listened, were prompt and efficient, were extremely professional, honest with service and bid, and most important was there to really fix my unit and not just make some money. I would highly recommend Ameritrue!!!
Looking for furnace or air conditioning repair near you? Contact Ameritrue Heating & Air Conditioning. We are proud to serve Utah County. Including Lehi UT, Saratoga Springs UT, Eagle Mountain UT, American Fork UT. Cedar Hills UT, Cedar Fort, UT, Pleasant Grove UT, Vineyard UT. Orem UT, Provo UT, Springville UT, Spanish Fork UT. Salem UT, Santaquin UT, Payson UT, Lindon UT. Alpine UT, Elk Ridge UT, Highland UT, Goshen UT, Woodland Hills UT, West Mountain UT. Fairfield UT, Lake Shore UT. Spring Lake UT, Palmyra UT, Genola UT, and Mapleton UT. Ameritrue Heating and Air also serve South Salt Lake, including Alta UT, Bluffdale UT, Brighton UT. Cottonwood Heights UT, Draper UT, Herriman UT, Holiday UT, West Jordan UT, and South Jordan UT. We also serve Price UT, Heber UT, and Park City UT.